Privacy & Data Protection Policy
Last Updated: September 2026 | Compliant with IT Act 2000 & RBI Security Guidelines
At Rosetta Diamond Jewellery (operating under the domain https://rosetta.in), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our website or place an order for certified diamond jewellery, we collect the following personal details:
- Customer Contact Details: Full Name, Email Address, Primary Contact Number, and WhatsApp contact number (for order tracking notifications).
- Shipping & Invoicing Details: Flat/house number, street address, landmark, city, state, postal code (PIN), and optional GSTIN for business invoices.
- Account Information: Account login email and encrypted password credentials (stored using modern one-way cryptographic hashing).
- Device & Usage Information: IP address, browser type, operating system, and pages visited, gathered automatically via standard server logs and cookies to improve browsing experience.
2. Payment Gateway & Financial Security (PCI-DSS Level 1)
Rosetta Diamond Jewellery NEVER captures, stores, or processes your credit card numbers, CVV, debit card PINs, or net banking passwords on our servers.
All online payment transactions are processed directly through Razorpay, India's leading Reserve Bank of India (RBI) authorized payment aggregator. Razorpay complies with the highest international security benchmark: PCI-DSS Level 1 (Payment Card Industry Data Security Standard) and uses 256-bit SSL encryption to guarantee that your sensitive payment information is securely transmitted directly to your issuing bank.
3. How We Use Your Information
We use your personal data strictly for legitimate commerce and customer service purposes:
- Fulfilling, engraving, hallmarking, and processing your jewellery orders.
- Facilitating tamper-evident, fully insured express delivery through our licensed logistics partners.
- Sending automated SMS/WhatsApp order updates, tracking links, and digital authenticity certificates.
- Processing authorized refunds and cancellations back to your source account.
- Complying with statutory tax, legal, and anti-money laundering regulations governing high-value precious metals in India.
4. Zero Data Selling & Third-Party Disclosures
We will NEVER sell, rent, monetize, or trade your personal data to third-party advertising brokers.
Your contact and delivery information is shared solely with trusted service providers essential for completing your transaction:
- Payment Processors (Razorpay): For verifying and completing payment authorization.
- Insured Logistics Couriers (Blue Dart, Sequel, BVC Logistics): For delivering your sealed parcel to your doorstep.
- Government / Law Enforcement: Strictly when mandated by statutory order or legal process in India.
5. Cookies & Web Analytics
Our website uses standard HTTP cookies to preserve items in your shopping bag, remember your session login state, and analyze site performance. You may disable cookies in your browser settings, though doing so may prevent you from placing orders or maintaining a persistent cart session.
Grievance Redressal & Privacy Inquiries
In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer details are published below:
Grievance Officer: Customer Care & Compliance Cell
Company: Rosetta Diamond Jewellery
Address: Rosetta House, People's Cross Road, Katargam, Surat, Gujarat - 395004
Email: rosettaorder2022@gmail.com
Helpline: +91 96244 20222